Protea Factors cc

Professional Debt Collection Service

“Trusted Since 1985”

Text Box: About Us

Today we service numerous clients from all sectors of the market, such as Commercial, Business, Medical, Schools, Technikons etc.

 

Our clients enjoy the full spectrum of our services, which encompass both Debt Collecting and Legal Services. We have corporate clients on record who hand over more than a million rands worth of bad debts or arrear accounts on a regular basis. References will be provided on request. A proven track record is held by us in regards to bad debt collection (EST.1985). We have clients on file who have withdrawn their accounts from attorneys and handed them to us for a more efficient and cost effective service.

 

Protea Factors are registered members of the following:

· Council for Debt Collectors (Compulsory since 7th February 2003)

· Association of Debt Recovery Agents (A.D.R.A)

· Durban Chamber of Commerce and Industry (see our 20 year certificate)

 

We have registered with the above associations to intensify our commitment to providing you with service excellence, by supporting a code of conduct and ethical business practise as required by the above associations.

 

Text Box: Service Assurance

In striving with our commitment to service excellence and our quest for outstanding results we often send out questionaires to our clients ensuring that our present service levels are in keeping with their expectations, and encourage suggestions that client’s may have to help improve our services. Our success rate is borne not only by our experience (EST.1985) but also by our existing long term client base and our ability to both trace and collect.

The fidelity guarantee aspect is covered by the Council for Debt Collectors in terms of their code of conduct and expulsion rules to which we subscribe. Protea Factors CC operates a Trust account—4050976308 and Business account—4050975784 with Absa Bank Ltd. A letter of reference can be obtained by contacting our offices or alternatively contacting our Bankers directly at Durban City Branch.

Text Box: Guarantees
Text Box: Our Fees

Our fees are based strictly on results. No collection—No charge. If we don't perform you have absolutely no costs to pay. If the recovery of your bad debt is successful, then a collection commission of 20% (twenty), excl vat is charged. Kindly refer to our last page of agreement for commission rate and costs on legal services. Any other costs charged will be for the debtors account in terms of the Debt Collectors Act No.114 (1998) and not the client’s account.